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Privacy policy statement

RV Planet (“we”, “us” or “RV Planet”) respects your right to privacy. Your ability to make informed choices about the use of your information is important to us. This Privacy Policy explains our policy regarding the collection, use, disclosure, and protection of personal information we receive. If not otherwise defined in this Privacy Policy, capitalized terms have the meaning given to them in our Terms of Service, which you may read at Link to terms and conditions (the “Terms”).

Information we collect

In order to use our Services, you will be required to register and provide us with certain information, such as your name and e-mail address. Some actions will also require information about the number and age of persons traveling with you. For actions that involve booking paid Services via our platform, you will also be required to securely share credit card information, your phone number, and the relevant details to allow for transactions and confirmations. You may also provide us with further optional information regarding your travel and destination preferences. Some of this information is personal information.

“Personal Information” means information that can be directly associated with a specific person. If you use the Services by logging in through Facebook or Google, we may also receive Personal Information about you as provided by Facebook or Google. Please check Facebook’s policies in order to understand what information we receive. We also collect Personal Information when you contact us for any reason. It is your voluntary decision about whether to provide us with any such Personal Information. If you refuse to provide such information we may not be able to register you to use the Services or your use of the Services may be limited.

In addition, when you use the Services, certain information may be automatically gathered about your computer, browser, operating system, geographic location, IP address, or mobile device.

How we protect information

We make efforts to follow generally accepted industry standards to protect Personal Information, both during transmission and once we receive it. However, you must realize that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
We work to protect the security of your credit card information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input and sends it directly to our third-party credit card processor. We reveal only the last four digits of your credit card numbers when confirming an order. However, we transmit the entire credit card number to the appropriate credit card company during order processing. Your credit card details are not visible to RV Planet nor are they stored. We will delete any Personal Information provided to us by a user upon the receipt of a written request by such user. We cannot restore the information that we have deleted.
If you are a European citizen: In accordance with GDPR regulations, your personal data in RV Planet is internally mapped, controlled, documented for clear and affirmative consent, and the practices are periodically audited. You have the right to demand full details on the information held on you after securely verifying your identity. More information on these standards can be found on the GDPR website at https://www.eugdpr.org/.

How we use information

Except as specifically set forth in these Terms, we will not share your Personal Information with third parties without your explicit permission, except when required by law, regulation, subpoena, or court order, in order to protect our rights or in order to cooperate with an investigation by a law enforcement body.
We may use Personal Information internally – for example, to help diagnose problems with our servers, to make RV Planet more useful, or to customize RV Planet and personalize its content for you.
We also use the information you provide regarding your travel preferences in order to provide you with travel itineraries and suggestions.
By registering, you are also opting-in to receive communications from us. These communications may include our regular newsletter, product promotions, and any other information that we feel may be pertinent to the visitor. You may opt-out of receiving any, or all, of these communications by emailing us at info@rvplan.net or by clicking on the unsubscribe link in any email we send to you or by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.
We may share your Personal Information with:
Members of our corporate family, or third party vendors or service providers, such as email service providers sending emails on our behalf, campsites and RV parks where you are planned to stay, RV rental providers where you are a customer. We may also authorize third-party vendors or service providers to collect information on our behalf and process payment with your credit card. We will require these third parties to use Personal Information only in the context of their relationship with us.
Business partners with whom we may jointly offer products or Services, or whose products or services may be offered on our website. You can tell when a third party is involved in a product or service because their name will appear, either alone or with ours. If you choose to use these products or Services, we may share information about you, including your Personal Information, with those partners. Please note that we do not control the privacy practices of these third-party business partners. If you wish to no longer allow that third party to use your information, please contact that third party directly.
Referring to websites. If you were referred to this website from another site (for example, through a link), we may share some information about you with that referring website. We encourage you to review the privacy policies of any website that referred you here. Additionally, when you link to one of our partners from our Services, we provide that partner with a unique identifier so they know that you were referred from our Services. This unique identifier will not contain any of your Personal Information.
By analyzing all information we receive, including all information concerning users, we (ourselves or through third parties) may compile statistical information across a variety of users (“Statistical Information”). Statistical Information helps understand trends and user needs so that new products and services can be considered and so existing products and services can be tailored to user desires. Statistical Information does not indicate individuals’ identities, and we will not link Statistical Information to any Personal Information. We may share Statistical Information with our partners, without restriction, on commercial terms that we can determine in our sole discretion.
We use a tool called “Google Analytics” to collect information about the use of the Site and/or Services. Google Analytics collects information such as how often users visit this Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. We use the information we get from Google Analytics only to improve our Site and Services. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use located at http://www.google.com/analytics/terms/us.html and the Google Privacy Policy located at http://www.google.com/policies/privacy/.
For mobile device users, we also use a tool called “Mixpanel” to collect information about the use of the site and/or Services. Mixpanel collects similar information to Google Analytics but allows us to analyze the data in different ways. Mixpanel’s ability to use and share information collected by the Mixpanel platform is governed by the Mixpanel terms of use at https://mixpanel.com/terms and Mixpanel’s privacy policy at https://mixpanel.com/privacy/

Google Maps

We use Google Maps on our Site. The use of Google Maps is subject to the Google privacy policy, available at http://www.google.com/policies/privacy/.

 

Sharing and Feedback

While we take great care to keep your trip itinerary confidential and secure when you share your trip itinerary with other or provide feedback regarding travel destinations and attractions, including by means of Facebook, Google+, Twitter or other social media sites, or by posting your trip plan link to a forum, any information disclosed that way may be automatically made public, and such information will not be considered Personal Information by us. You should exercise caution when disclosing any information (including Personal Information) in such ways, as you do not know who will access or use such information and for what purposes.

 

Cookies

A cookie is a small piece of text that is sent to a visitor’s browser. The browser provides this piece of text to the device of the originating visitor when this visitor returns. We use cookies to help personalize your RV Planet experience. A “persistent” cookie may be used to help save your settings and customizations. Also, if you log in to the application that we may provide, such a cookie will be used to recognize you as a valid user so you will not need to log back in each time you use the application. Most Web browsers are initially configured to accept cookies, but you can change this setting so your browser either refuses all cookies or informs you when a cookie is being sent. Also, you are free to delete any existing cookies at any time. Please note that some features of the Services may not function properly when cookies are disabled or removed.

 

Online Links to Other Sites

You can link to other websites of third parties that provide useful information/Services. Any Personal Information you provide on the linked pages is provided directly to this third party and is subject to this third party’s provider’s privacy policy. Additionally, when you book a vacation or other Services through our partners or through web sites linked by our partners, you share your Personal Information directly with those third party web sites and their privacy policy governs the collection and use of this information. We advise you to check these privacy policies. We do not have access to the information collected by those third party websites or by our partners. Except as described in this Privacy Policy, we are not responsible for the content or privacy practices of third party web sites to which we or our partners link.

Use of RV Planet by Children

We do not knowingly collect personally identifiable information from children under the age of 14. In the event you become aware that somebody under the age of 14 has enrolled without parental permission, please inform us immediately.

Correcting or Updating your Information

We allow you to view the information you provided during registration and to alter any data, inaccuracies, or errors. To request such access, or correct, update, or amend your personal information please contact us at the following e-mail address, postal address, or telephone number:
E-mail address: info@rvplan.net
We will retain your information for as long as your account is active or as needed to provide you Services. If you wish to cancel your account or request that we no longer use your information to provide you Services, please contact us at the e-mail address listed above. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

Communications

We may send you email messages about us or our products and Services. By accepting the Terms and Conditions for the Services (including the terms of this Privacy Policy which are incorporated therein) or using the Services, you affirmatively consent to receive such commercial messages. As a registered member, you can remove your personal information from our mailing list and stop receiving future communication from us by following the unsubscribe link located at the bottom of each communication or by emailing us at info@rvplan.net. You will also be given the opportunity to unsubscribe from commercial messages in any such email we send. Please note that we reserve the right to send you service-related communications, including service announcements and administrative messages, relating either to your account or to your transactions on this site, without offering you the opportunity to opt-out of receiving them unless you cancel your account.

 

Other Uses or Transfer of Your Information

We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity, behavior, or digital content of any user suspected to have engaged in illegal or infringing behavior. We may use subcontractors that are located in countries other than your own, and send them the information we receive. All our subcontractors will be subject to non-disclosure and non-use obligations. Nevertheless, some countries may have levels of protection of personal and other information which are not as high as in your country of residence or business. We may transfer our databases containing your Personal Information if we sell our business or part of it.

Changes

We may update this Privacy Policy from time to time – we encourage you to review it periodically.

Comments and Questions

If you have any comments or questions about our privacy policy, please contact us at info@rvplan.net

Last updated: January 2021